Have you ever walked away from a tough business conversation, and wished you could have handled it better? Today we’re joined by Jerry Fu, professional conflict resolution coach at Adapting Leaders. Jerry used to be very conflict averse himself, until he discovered a path to leadership through his pharmaceutical career.
How do you advocate for yourself in a difficult work situation? How do you begin a conversation with an employee who isn’t following procedure? With the right conflict resolution tools, you can maintain your boundaries and your professionalism. Developing assertiveness doesn’t happen overnight, so just remember Jerry’s favorite quote: “If you’re struggling to have courage, use curiosity instead.”
About Your Host
DCA Virtual Business Support President, Denise Cagan, has been working with small businesses for over 20 years. She has served on the boards of professional organizations such as Business Leaders of Charlotte (BLOC) and the National Association of Women Business Owners Charlotte (NAWBO). Denise is also a graduate of the Goldman Sachs 10,000 Small Business Program, which is a program for small businesses that links learning to action for growth-oriented entrepreneurs.
Recognized as a facilitator, problem solver, and builder, Denise enjoys speaking to business groups about social media for small businesses and motivating remote and work-from-home (WFH) teams. She holds a Bachelor of Science in Quality Systems Management from James Madison University. With extensive experience in outsourcing solutions that provide administrative, creative, marketing, and website support, she is able to help other small businesses grow and thrive.
Connect with Denise
DCA Virtual Business Support website.
View and listen to Podcasts with Denise Cagan.